Denvier Return Policy

At Denvier, we prioritize your satisfaction and want to ensure you love every purchase. If you’re not completely satisfied with your order, we’re here to help with a straightforward return process.

Eligibility for Returns

• Items must be returned within 30 days of delivery.
• The item must be in its original condition, unused, and with all tags and packaging intact.
• Custom or personalized items and clearance items are non-refundable, except in cases of damage or defects.
• Returns due to damage or defects must be accompanied by photographic proof submitted within 7 days of delivery.

How to Initiate a Return

1. Contact our customer service team at support@denvier.com.ng with your order number and reason for the return.
2. We will provide a prepaid return shipping label and instructions for repackaging the item.
3. Once the item is received and inspected, you will receive an email confirming the status of your return.

Refunds

• Approved returns will be refunded to the original payment method.
• Refunds may take 7–10 business days to process after we receive the returned item.
• Shipping fees are non-refundable unless the return is due to damage or a mistake on our part.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@denvier.com.ng with photos of the issue. We’ll arrange for a replacement or refund at no additional cost.

Return Shipping Costs

• Returns due to change of mind: Customers are responsible for return shipping costs.
• Returns due to damage or incorrect items: We will cover the return shipping costs.